FAQ's

Why do I need to register to shop?

Manage your account details, address book and email preferences
Save your address so that you can shop even quicker next time
Be the first to hear about our online sales, new arrivals, promotions, specials, gifts and birthday surprises.

By registering will I automatically receive marketing emails from you?

When you register with dorajoyce.com you have the opportunity to opt out from our email newsletters by selecting the 'no thanks' option.

If you do subscribe to receive our email newsletters and would like to unsubscribe there is a link at the bottom of all our emails.

By registering will you pass on my details to any other companies?

By registering, you are consenting to the collection of your personal data.

All personal data that you provide us with, including your name, address, telephone number, date of birth and email address, will not be released, sold or rented to any entities or individuals outside of Dora Joyce Ltd.

What do I do if I have forgotten my password?

Click here and follow the instructions to reset your password.

How do I place an order?

Click here to view our 'How to Shop' guide. If you continue to have a problem placing an order, please contact us and one of our customer service team will be in touch as soon as possible.

How secure is your website?

All of our credit card transactions are processed by DPS (Direct Payment Solutions) in a secure payment gateway. dorajoyce.com does not receive or hold your credit card details, your details are handled by DPS, and are only used when being transmitted to the appropriate credit card agency for processing. So our website is as secure as it can possibly be.

What do I do if there is a problem with my order?

Please contact us here

What payment methods do you accept?

We accept Visa, MasterCard, Shop Pay, Apple Pay, Google Pay, PayPal and Amex.

Can I order from overseas?

Yes, we offer free shipping on all purchases made in Australia.

International other than Australia purchases will incur shipping costs. Please contact us to receive an estimate.

Which couriers do you use for your deliveries?

We use DHL for International orders and Post Haste to send items purchased at dorajoyce.com.

How long will my order take to arrive?

Estimated delivery times are between 14-21 working days within New Zealand and 14-21 working days for international customers.

These are to be used as a guide only and commence from the date of dispatch.

Dora Joyce are not responsible for any delays caused by destination customs clearance processes.

What is your returns policy?

Please refer to our returns policy here.

How do I return an item to you by post?

Please refer to our returns policy here.

How do I add my details to your mailing list?

You can subscribe to our mailing list by adding you details here.

How can I have my details removed from your mailing list?

You can unsubscribe your details from the bottom of any of the emails you have received from us.

Alternatively, you can opt out of receiving newsletters by amending your account details here